Refund policy

Return, Refund, Exchange, and Cancellation Policy

Last updated: September 3, 2026

Thank you for shopping with JazzySmoov. Because most of our products are made to order, we generally cannot accept returns for buyer’s remorse, incorrect size or color selection, or a change of preference. However, we will assist when an order arrives defective, damaged, misprinted, or incorrect.

Nothing in this policy limits any rights available to you under applicable consumer-protection law.

Eligible Claims

Please contact us if your order arrives:

Damaged
Defective
Misprinted
With an item you did not order
In a size, color, or variant different from the one shown on your order confirmation

Eligible problems must be reported within 30 days of delivery.

Email homeoffice@jazzysmoov.com with:

Your name and order number
A description of the problem
Clear photographs showing the entire item and the reported problem
Photographs of the packaging when the damage might have occurred during delivery
Any other information reasonably needed to review the claim

If more than one item is affected, we may request a photograph or video showing all affected items together.

Starting a Return or Claim

All return, refund, replacement, and exchange requests must be initiated by emailing homeoffice@jazzysmoov.com.

Do not mail an item to JazzySmoov, a production partner, or the address shown on a shipping label unless we first provide written return authorization and instructions. Unauthorized returns may not be received or eligible for reimbursement.

Submitting a request does not automatically guarantee approval. We will review the order information, photographs, and circumstances before determining the appropriate resolution.

Approved Resolutions

For an approved claim, the customer may be offered a choice of the following, depending on availability and the circumstances:

A replacement
Store credit
A refund to the original payment method

A replacement or exchange may not be available when an item or variant is discontinued or out of stock. If the requested resolution is unavailable, JazzySmoov will offer another eligible resolution.

In some cases, photographs will be sufficient and the customer will not need to return the affected item. If a physical return is required for an eligible claim, JazzySmoov will provide return instructions and cover the approved return-shipping cost.

Exchanges

JazzySmoov does not guarantee direct exchanges because products are generally made to order.

Customers may email homeoffice@jazzysmoov.com to request an exchange. Exchange requests are reviewed individually and may be approved or declined at JazzySmoov’s discretion, subject to applicable law.

If approved, we will provide instructions by email. Customers should not return or reorder an item until they receive those instructions.

Incorrect Size or Color Selected by the Customer

Please review the product description, available size chart, selected color, and order details carefully before purchasing.

We do not accept returns, refunds, replacements, or exchanges when the customer ordered the wrong size, color, design, or variant. If JazzySmoov sent a size, color, design, or variant different from the customer’s order confirmation, the customer may submit an eligible claim within 30 days of delivery.

Change-of-Mind Returns

Because products are made specifically after an order is placed, JazzySmoov does not accept returns or provide refunds when a customer:

Changes their mind
No longer wants the item
Does not like the selected color or design
Ordered the wrong size or variant
Finds the item available elsewhere at a different price
Purchased the item by mistake but did not request cancellation before production began

Nonreturnable Items

Except when an item is defective, damaged, misprinted, incorrect, or otherwise protected by applicable law, the following are nonreturnable:

Made-to-order products
Personalized or customized products
Gift cards
Clearance or final-sale products
Items that have been worn, washed, altered, used, or damaged after delivery
Items returned without authorization
Items missing original components or packaging when those materials are reasonably required to evaluate the claim

Order Cancellations and Changes

To request a cancellation or order change, email homeoffice@jazzysmoov.com immediately after ordering.

We will attempt to accommodate a request if production has not begun, but cancellation or modification is not guaranteed. Once an order enters production, it cannot be canceled or changed.

If JazzySmoov cannot ship an order within the stated timeframe, we will provide any cancellation and refund options required by applicable law.

Refunds

We will notify the customer after reviewing the claim and confirm whether a refund has been approved.

When approved, the customer may select an available refund option, such as store credit or a refund to the original payment method. Refunds to an original payment method are generally submitted within 10 business days after approval. A bank or card issuer may require additional time to post the refund.

Original shipping charges are nonrefundable after an order has shipped, except when reimbursement is required by applicable law. Any approved return-shipping cost will be handled separately according to the instructions provided by JazzySmoov.

JazzySmoov cannot issue a refund to a different card, bank account, or payment method from the one used for the purchase. If the original payment method is no longer available, contact us to discuss available options.

Late or Missing Refunds

If an approved refund does not appear after 15 business days, first contact your bank, credit-card issuer, or payment provider. Processing times vary by financial institution.

If the payment provider cannot locate the refund, email homeoffice@jazzysmoov.com with your order number.

Returns Caused by an Incorrect Address or Unclaimed Delivery

Customers are responsible for supplying a complete and accurate delivery address.

Orders returned because of an incorrect or incomplete customer-provided address, refusal of delivery, unpaid customs charges, or failure to claim a package are not automatically eligible for a refund or free replacement. Contact us so we can review the circumstances and explain any available reshipment or refund options.

Additional production or shipping charges may apply.