Shipping policy

Shipping Policy

Last updated: September 3, 2026

Thank you for shopping with JazzySmoov. This policy explains where we ship, our estimated processing and transit times, shipping charges, and what to expect after placing an order.

Order Processing

Many JazzySmoov products are made to order. Orders generally require 2–7 business days for production and processing before shipment.

Processing time is separate from shipping transit time. Business days do not include weekends or holidays. Processing may take longer during holidays, high-volume periods, or when an order requires additional verification.

Once an order has entered production, changes or cancellations might not be possible.

Shipping Destinations

JazzySmoov ships within the United States and to select international destinations available during checkout.

At this time, we do not ship to:

The United Kingdom
European Union countries
P.O. boxes

Available destinations may change based on carrier coverage, supplier availability, and applicable shipping restrictions. If a destination is not available during checkout, we are currently unable to ship there.

Customers must provide a complete physical delivery address.

Estimated Shipping Times

The following estimates begin after production and processing have been completed:

Most products

Economy shipping within the United States: 4–8 business days
Standard shipping within the United States: 2–5 business days
Standard international shipping: 10–30 business days

Select products

Some products use a different production partner or shipping service and have the following estimated transit times:

Standard shipping within the United States: 3–9 business days
Standard international shipping: 22–30 business days

These timeframes are estimates and are not guaranteed delivery dates. Weather, customs processing, carrier disruptions, holidays, incorrect addresses, and other circumstances outside our control may cause delays.

Shipping Rates

Shipping charges are displayed at checkout based on the delivery destination:

United States: $4.99
United States orders of $70 or more: Free shipping
Canada: $12.99 USD
Australia and New Zealand: $14.99 USD
Other eligible international destinations: $19.99 USD

The checkout total is the final applicable shipping charge. Currency conversion may affect the amount displayed to international customers.

International Orders, Customs, and Import Charges

International orders may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country.

Unless expressly shown as collected during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility. JazzySmoov does not control these charges or determine how much they will be.

Customs processing may delay an international shipment. Refusing to pay applicable import charges may result in the package being returned, abandoned, or destroyed. Any refund eligibility for a refused international delivery will be evaluated after the package is returned and may be reduced by costs that JazzySmoov cannot recover.

Tracking Information

When tracking is available, customers will receive a shipping confirmation email containing tracking information after the order ships.

Tracking information may take several business days to update. International tracking can also pause while a package is being transferred between carriers or processed by customs.

Orders Shipped in Multiple Packages

Products may be manufactured or fulfilled by different production partners. As a result, items from the same order may arrive separately and may have different tracking numbers or delivery dates.

Customers will not be charged an additional customer-facing shipping rate solely because an order is divided into multiple packages.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact homeoffice@jazzysmoov.com immediately. We will try to assist, but address changes cannot be guaranteed after an order enters production or is shipped.

JazzySmoov is not responsible for delays, failed delivery, or loss caused by an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if an order must be produced again or reshipped.

Delayed, Lost, or Stolen Packages

A carrier delay does not automatically mean that a package is lost. If tracking has not updated for an extended period or the estimated delivery window has passed, contact us at homeoffice@jazzysmoov.com with your order number.

We will review the tracking information and, when appropriate, contact the production partner or carrier. Carrier investigations and international delivery reviews may require additional time.

JazzySmoov is not responsible for packages confirmed as delivered to the address supplied at checkout. If tracking shows delivery but the package cannot be found, customers should first check with household members, neighbors, the building office, and the carrier.

Damaged Packages or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact homeoffice@jazzysmoov.com promptly. Include your order number and clear photographs of the product and packaging.

Requests involving damaged, defective, or incorrect items are handled according to our Return and Exchange Policy.